Shocking service from Vodacom fibre

I used to be a fan of Vodacom fibre however all that has changed based on the recent terrible experience with them. Our wifi lost internet connectivity and upon contacting Vodacom, it transpired that the issue was with the Vodacom router. Vodacom had advised that they have a 24 hour to 36 hour turnaround time to send a technician to my home to give us a new router. It’s 5 days and NO ONE from Vodacom has contacted us. When I followed up 3 days later, I was told that they tried to get hold of us and they were unsuccessful. It turns out the number they apparently used to “contact us” is wrong yet the very same company does security checks using our correct cellphone number. Definitely appears to me that we are being told lies that we were contacted by their technicians when no one contacted us. They have promised to escalate the matter and still the matter remains unresolved and no one has contacted us. They have costed me so much of money as I work from home so I have had to buy lots of data and use my phone as a hotspot and since the phone is not a strong internet connection point, I have lost connectivity during important meetings which has made me lose credibility. It’s totally appalling that they treat customers like this. The worst part is that we can’t even buy our own router and plug it in because their technicians need to come out and programme everything. If you want a service provider that will give you ZERO service when you have problems with your wifi connectivity and will leave you stranded for days without internet connectivity , then Vodacom fibre is for you. Their call centre agents have also been trained to respond like robots and “apologise for the inconvenience caused” and the minute the call ends, your query is all forgotten and nothing gets done while you continue to suffer as a customer