Shocking service from Vodacom Fibre

Absolute shocking service from Vodacom on Vodacom Fibre. First they cancel my fibre in error on 6 August and want me to reapply to get it activated again. I entertain them and reapply, One week after that still no reconnection of the fibre. I phone and inform them to to cancel as I will be moving to another service provider as the Vodacom service is shocking. I then apply for a fibre connection at another provider, but they cannot do the Fibre Connection through Metrofibre unless Vodacom has released the line. I have now been battling for more than three weeks for Vodacom to release the line. There is no complaints line and when you email the complaint it looks like it goes into a black hole. I can supply Vodacom with detail, but they should be able to pickup my constant phone calls via my mobile number.