AM
Asanda M
1 reviews | Active since Oct 2020
26 Feb 2022, 09:08
Shocking service from Vodacom fibre
I app**** for a Vodacom fibre line end Dec - to this date I’m still not connected. The service has been so bad - which I’m surprised by because I’ve been a Vodacom customer for years. The holding time when you back a call average 30min!!! I really regret even applying for this line - I’ve never had such bad service. The reference number is Vodacom: SR*** *** NoReply(2-NVEOL6T). I wouldn’t recommend Vodacom fibre to anyone at this stage.
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Replies (2)
Vodacom's replyOfficial
27 Feb 2022, 12:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Feb 2022, 12:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AM
Asanda M's updateReviewer Update
04 Mar 2022, 15:07My problem with Vodacom still isn’t resolved after numerous consultants calling me. I still don’t have fibre. My newest reference number is now SR***. Unbelievably shocking service this I didn’t expect it from Vodacom!
AM
Asanda M's update04 Mar 2022, 15:07
Reviewer Update
My problem with Vodacom still isn’t resolved after numerous consultants calling me. I still don’t have fibre. My newest reference number is now SR***. Unbelievably shocking service this I didn’t expect it from Vodacom!