Shocking service from Vodacom Fibre

I moved recently and informed Vodacom that my fiber router should be moved. They informed me I should have requested it 30 days before the move. Didn’t know, but that is on me. However it has been a month and two weeks. No fibre and still paying. It is frankly pathetic that they cannot expedite a request and that they take so long to start with. How difficult it it to send someone out. When the contract runs out I will have to move to a new service provider. After several calls they cannot tell me when someone will be coming.