Shocking service from Vodacom Fibre.

In November 2020, I app**** for a Vodacom service in my area. 2 weeks later, Vodacom delivered a router. We are now in April 2021 they still haven't contacted me and no service was connected. Today, contacted Vodacom Support via email and no one seems to have an idea why service hasn't been connected. Instead, they requested that I should take a pic of the router they delivered. This means they have no clue which router they delivered. Shocking service from such a big company!