Shocking Service from Vodacom Fibre

I have been a current customer of vodacom fibre for the past 2 and a half years. Never ONCE has vodacom had to phone me to get my monthly contributions, ive paid on time every single month.

BUT I DO NOT GET THE SAME SERVICE IN RETURN FROM VODACOM I am moving house, so at the beginning of April (A full month in advance), i contacted vodacom, i filled out the form to change address, all went smoothly. UNTIL

I informed vodacom various times that i will be moving into the new address only on the 30th. I would like installation 30th / 1st / 2nd (as i work from home and need connectivity immediately)

I then got a confirmation from RAM that the router will be delivered to MY NEW ADDRESS Firstly, i was never told that a router needs to be delivered first. (i presumed the installers would bring the router, as they did with my last installation) Secondly, they have the delivery for the new address which i clearly stated that i will only be there from the 30th. I had to then phone the call centre again, who told me, i can phone RAM and change the address. AGAIN, i am vodacoms client, I should not have to correct a mistake made on their side????? And of course I was correct as RAM informed me, the sender has to change the address not the receiver. I then had to phone vodacom AGAIN, the call centre agent at vodacom APPARENTLY changed the delivery address with RAM. HOWEVER, we sit in a situation now when I AGAIN had to follow up with RAM where the router is, who informed me that because VODACOM had not authorised the new address for delivery they have returned the router to VODACOM.

I AM FURIOUS TO SAY THE LEAST. Why is something so simple such a mess????

It is the 29th today and i am moving tomorrow, the installers are coming to install everything tomorrow (30th) at 2pm. BUT I DO NOT HAVE MY ROUTER???

This is such disgusting service i actually cannot believe it! This is the customer service to a loyal paying customer???!!!!!!!

I have spoken to another person in your call centre who is trying to make a plan that i get the router tomorrow.

PLEASE CONTACT ME ASAP TO GET THIS SORTED OUT:

My details are below:

FALLON FINLAYSON SF NUMBER: SR***