SHOCKING SERVICE FROM VODACOM FIBRE....

Worst service I received from vodacom so far I am being billed for Fibre and LTE at the same time on one router.

After I have logged a complaint on the 10th of September about my acount that is incorrect I was given a SR number I was told my acount will be rectified in 5 days then I must phone again.

I did phone after 5 days still no progress been phoning every day and I still have no reply from vodacom the manager that's working in the Fibre side of Vodacom Phindile tells me I have to pay the LTE after I have been told by vodacom I am not liable for the LTE as I have fibre.

Phindile the manager or so called team leader says he can do anything about it but they are working on the problem I then asked him who is working on the problem he cant tell me.if I dont pay for the LTE vodacom will cut my services,if I work according to a tight budget and cant afford it what must I do.

I was told I am liable to pay my vodacom account even if its incorrect and then I must wait from vodacom for a reply.

I have paid my vodacom acount every month for the last year on date and also pay extra to be in credit this is now gonna affect me in a bad way as a slow payer ect ect cause vodacom is to useless to sort out the problem.

To sort out a problem takes them 16 working days witch is crazy they make so much money clearly understaffed or capable to keep there customers happy.

I am so over this bad service this has to stop.

If my account is being cut off I will claim loss of income from vodacom due to no internet and no cellphone usage.

Let's see how many weeks it takes them to get back to me in regards to this complaint.