Shocking service from Vodacom fiber , disrespect for customers’ time

Day 5 of no internet with Vodacom. They have no respect for customers’ time and have no urgency to resolve matters. Currently on day 9/23 in October with no internet.

I have called Vodacom multiple times today as well to try get the “technician” who was assigned to my case to contact me.

The help line workers also do not record any useful information in the data base. I had to remove and replace LAN cables, none of that was recorded. When the “technician” who was assigned contacted the account holder, he wanted to start the whole removing cables process again.

11:30 still no contact from fiber team. I call the call center and am told the “technician” will be told to contact me.

12:09 still not contacted. Call again. Just get the same answer.

13:51 I requested that the “technician” send me an email, this has still not happened. It is now 15:57.

14:51 Still have not heard from the “technician”. I call again, some details are recorded about switching LAN cables.

15:47 Complaint “escalated”