SHOCKING SERVICE FROM VODACOM EVERY TIME WITHOUT FAIL

<p>It is indescrible that I have to log onto another website to complain about the services or rather lack of service, when really I should be able to access the company in question. Which clearly I cannot and hence am driven to describe this madness.</p> <p> </p> <p>VODACOM - what has become of you?</p> <p>It is very clear that you offer service that bespeaks our worst Government service possible, and this as a private company.</p> <p> </p> <p>MY STORIES (there are a few):-</p> <p>1. ACCOUNT CLOSED - the consultant I spoke to in July never closed a data account I had and did not use as instructed in July 2016.</p> <p>2. ACCOUNT ***** - in December 2016 I called as soon as I realised someone had intercepted this account. I was promised a full scale investigation, and I submitted a report as requested to.</p> <p>3. NO RETURN OF SERVICE OR FEED BACK - not an answer. No feedback. No refund. Nothing</p> <p>4. DATA PURCHASE OFF ANOTHER NUMBER - Be careful, as over the telephone you purchase data through Vodacom consultants and then never receive said data.</p> <p>5. NEW CONTRACT UPGRADE IN STORE, EASTGATE - one goes along to find out about products and services and finds that the staff know little of their products.</p> <p>6. OVER BILLING - on looking at my account I see I have been billed, incorrectly, twice for one month.</p> <p>7. CALLING IN IS A JOKE - On phoning to speak to a consultant, the phone is taken off the cradle and guess what, no one talks to you. They leave the phone off the cradle and you can hear them chatting and laughing but after 3 minutes I hung up. It was clear that no-one was going to talk to me.</p> <p> </p> <p>INDESCRIBLY FRUSTRATING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Vodacom sadly you have forgotten that it is because of your clients that you are the powerful company you are today. NEVER EVER FORGET about service. Sadly you have. Your customer means nothing. All my attempted dealings with your company in the last year have proven awful and frustrating. And your computers are permanently down, every time I call in, this is what your consultants tell me.....</p> <p> </p> <p>Time to become SERVICE PROVIDERS, Vodacom!</p> <p> </p> <p>Thanks to anyone who took the time to read this.<br />I am not sure if this could amount to anything but hopefully Vodacom get enough complaints to start understanding that they are anything but admired.</p> <p> </p> <p>Regards</p> <p>Ms L Dodds</p>