Shocking Service from Vodacom Eastgate

<p>I went to Vodacom Eastgate on Friday evening to do upgrades for myse...lf and my son, as we always do our upgrades together. The consultant who assisted us was Lear. He failed to check whether we were due for an upgrade before proceeding to make me pay the upgrade admin fee, the fee to have the SIM cards cut to fit into the new phone, having the SIM cards cut, setting up the new phones, completing paper work. Only to be told sorry after being in the shop for three hours we can not upgrade your sons phone as he is only due on the 1/12/2016. On arriving at home after leaving the shop only to discover they had suspended his account. We went back to the shop the following day to have the issue sorted out as the customer care call centre 082111 was unable to assist us during the evening. We left the phone with Lear the consultant again from 12h00. he said he would call us as soon as he had feedback. He called once to get the SIM pin and then never called back again. We eventually went back to the shop at 14h30. He then jumped up and told us that it could not be sorted out till Monday. I then went to put in a complaint with Johan at the Vodacom shop across from the Samsung shop as Lear's manager reports to Johan, and neither Lear or his manager were making any effort to get this issue resolved. Johan made a call and then advised that he just needed to complete some paper work to send through to have the RICA block removed and it would be sorted out in an hour this was round 15h30. He said one of his technicians would call me once sorted. Needless to say no one called and it did not get sorted out. We then went back to the Vodacom store on Sunday as Johan advised that this consultant would be in on Sunday, but needless to say he was not. I then spoke to Azi the manager in on sunday. she attempted to get the RICA block removed between 11h30 - 17h00 and was also unsuccessful. I was told that she would get it sorted in the morning on Monday and would contact me. Needless to say she has not sorted it out. I have not received a call, and she is not answering my calls her number is ********** 173. When is Vodacom going to get this resolved, and what are they going to do to apologise for this shocking service we have received?????</p>