LB
Louna B

1 reviews | Active since Jun 2012

18 Nov 2019, 09:54

Shocking service from Vodacom

Every time I do business with Vodacom I have a bad experience. Seems I'm a glutton for punishment. Three weeks ago I entered into a 2-year contract for LTE with a router, delivery was promised within 3 - 7 working days. At the time I confirmed my physical address and cell number. On day 10 I started phoning and was told the Ram driver couldn't find the address and my phone went on voicemail. Delivery promised for next day. Eight more phone calls after that I discovered that Ram had the wrong cell number. This morning, speaking to Ram, I also discovered that the street name was spelled incorrectly and the town was wrong. All this wrong info was passed on to Ram by Vodacom. What a disgrace!!

0
Replies (1)
Vodacom
Vodacom's reply18 Nov 2019, 10:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team