SJ
Shelley J
1 reviews | Active since Oct 2021
07 Oct 2021, 09:53
SHOCKING SERVICE FROM VODACOM
My Vodacom Business Fibre has been down since 29 September 2021 and to date no one from Vodacom has resolved and they blame Nokia.... I have been trying to run my small business off my cell phone hotspot which is an absolute joke as it has cost me heavily in data purchases... ref SR***. CAN SOMEONE FROM VODACOM MANAGEMENT CONTACT ME AND RESOLVE THIS AS I AM ON DAY 9 WITH NO FIBRE!!!!!!
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Replies (2)
Vodacom's replyOfficial
07 Oct 2021, 11:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Oct 2021, 11:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SJ
Shelley J's updateReviewer Update
07 Oct 2021, 11:39What is "due course"?
Because I have been waiting 9 days, speaking to a consultant every day being promised that my matter has been escalated and that someone will call and I have YET to receive a response telephonically or via email in 9 days.
First I was told 24 hrs from 1 consultant, then 24-48 hrs from another and then 5 to 7 days from yet another consultant. Each time waiting on line from 45 minutes to over an hour?
I have spent almost R3000 in data purchases trying to run my business via hotspot off my phone as this is a business fibre line and still I get fobbed off by an impersonal response....
Because I have been waiting 9 days, speaking to a consultant every day being promised that my matter has been escalated and that someone will call and I have YET to receive a response telephonically or via email in 9 days.
First I was told 24 hrs from 1 consultant, then 24-48 hrs from another and then 5 to 7 days from yet another consultant. Each time waiting on line from 45 minutes to over an hour?
I have spent almost R3000 in data purchases trying to run my business via hotspot off my phone as this is a business fibre line and still I get fobbed off by an impersonal response....
SJ
Shelley J's update07 Oct 2021, 11:39
Reviewer Update
What is "due course"?
Because I have been waiting 9 days, speaking to a consultant every day being promised that my matter has been escalated and that someone will call and I have YET to receive a response telephonically or via email in 9 days.
First I was told 24 hrs from 1 consultant, then 24-48 hrs from another and then 5 to 7 days from yet another consultant. Each time waiting on line from 45 minutes to over an hour?
I have spent almost R3000 in data purchases trying to run my business via hotspot off my phone as this is a business fibre line and still I get fobbed off by an impersonal response....
Because I have been waiting 9 days, speaking to a consultant every day being promised that my matter has been escalated and that someone will call and I have YET to receive a response telephonically or via email in 9 days.
First I was told 24 hrs from 1 consultant, then 24-48 hrs from another and then 5 to 7 days from yet another consultant. Each time waiting on line from 45 minutes to over an hour?
I have spent almost R3000 in data purchases trying to run my business via hotspot off my phone as this is a business fibre line and still I get fobbed off by an impersonal response....