SHOCKING SERVICE FROM VODACOM

Since April 2020 I have been struggling to cancel a Vodacom contract that was due to expire end of April 2020, I have phoned multiple times throughout the past 11 months, where every single time the consultant tries to talk me into additional packages or deals that I have absolutely NO interest in whatsoever. After eventually getting through to them and making it clear that I am NOT interested and that I want to cancel my contract they eventually proceed to "help". Hoewever this supposed "help" involves **** cancelling my contract and then giving me a **** reference number which I am then unable to refer back to or use and the next month my contract still isn't cancelled and we're back to where we started plus it is next to impossible to ever track down the person you spoke to on the phone originally! I am absolutely mind blown that a corporate giant such as VODACOM can not even handle a simple request such as cancelling a contract! As a matter of fact, I think it is absolutely ridiculous, shocking and the rumors of ********* reasoning behind why many contracts aren't cancelled is appalling!!! Rumor has it, the consultants handling cancellations are incentivised based on talking clients out of not cancelling - which is in my opinion a hell of a coincidence of why so many clients are battling to cancel their contracts.

I have lost a lot of trust in the company that I always thought valued me as a long time, loyal client, but it is clear as day judging by my complaint, the many more above and most likely below mine regarding the same issue all posted today, Vodacom as a brand has completely lost vision of what a happy and satisfied customer can mean to a brand.