Shocking service from Vodacom Customer Don'tcare

I am a Vodacom customer working overseas and have been try to get assistance from Customer Service. I was informed 2 weeks ago they had to verify me for security reasons. In my first mail I gave contact details and local time I could take calls.

For people in customer care how do they assist clients if they cannot contact me at all. I am on WhatsApp and a direct dial number on my mobile questions 3 times stating the mail expires in 96 hours. 3 time I have rep**** giving Vodacom at least 48 hours to work on my query. STILL NOTHING!!!!!!!!!!!!

Could somebody out there add a direct email address for me to use. DO NOT give me a generic number because they are useless or dead.

Philip