Shocking service from Vodacom customer care and Insurance

My phone was ****** and i reported it to Vodacom. I had my IMEI nrs and serials nrs and asked for sim and phone to be blocked. When i went into the store for my insurance i was told by Vodacom customer care and insurance that it was a dual sim phone and i only blocked one sim, even though i never ever used the 2nd sim. Also at NOT ONE STAGE did the Vodacom customer care asked me for the 2nd sim IMEI nr. Although it took my literally 10 mins to block my first IMEI i was now told it could take up to 14 WORKING DAYS to block the 2nd one. How insane is this. So no claim could be logged while this process was going on. UNBELIEVABLE. Not only must i work through the trauma of being ****** in broad daylight, I now cant do anything as i do not have a phone. Absolutely shocking service from customer care and insurance.