Shocking service from Vodacom!!!!!!!

I have a new contract with Vodacom, however Vodacom is unable to provide reception / service at my residence in Secunda. I am unable to use my phone, as we simply cannot hear due to the lack of signal. I am extremely frustrated, as Vodacom was supposed to arrange with RAM to come & pick up the phone and cancel the contract free of charge, as Vodacom is unable to deliver on their contractual obligations. I have now waited 3 weeks already with no response, and I have now received the next month's statement where I am billed for the same phone that I cannot use due to NO SIGNAL!!!!!!!!

The nr in question is ***, and I can be contacted on ***.

Please address urgently!!!!!!!!!!!!