SHOCKING SERVICE FROM VODACOM - AND WHY DO THEIR COMPUTER'S DIFFER TO GAME'S COMPUTER WHERE BALANCES ARE CONCERNED

My father has a few Paid Up Accounts namely *** & *** which he is using on Pre-Paid.

He wants to buy another phone through Game because the Tablets that he has are faulty. You cannot hear what the people are saying. I went all the way to Game on Friday, which is an hour away from where we stay. I spoke to Jeff (at Game) to try and get a New Contract for my father. On Game's Computer (VODACOM) says there is an amount of R342.10 which is PRE-LEGAL.

Jeff suggested I go into a Vodacom store and ask them to sort it out on their computer. I duly did this and spoke to Azraa ***) at the VODACOM Scottburgh Store who was very helpful and checked on her computer.

According to Azraa (VODACOM SCOTTBURGH) these 2 numbers were put onto Pre-Paid (which I know) as the Contracts expired 2 years ago but my father still wanted to use his number on Prepaid!

So I gave a month's notice in December 2020. I was told by an Agent that their system runs in arrears and we would have to pay another month's instalment which I was happy with.

Vodacom took off another 2 Debit Orders. One on the 28th January 2021 in the amount of R276.00 and one on the 26th February 2021 in the amount of R159.00 on Account Number ***. This Account Number was on my father's Banks Debit Order ***I***.

According to Azraa on Vodacom's Computer my father's Account is R6.99 in Credit.

So please tell me VODACOM how your Account comes up on the GAME’S Computer with my father (Lionel Haskins) as Pre Legal when he is in Credit on VODACOM'S COMPUTER.

I tried calling the Call Centre which is a TOTAL WASTE OF TIME! Train your agent's - they need more training and they don't have the patience to deal with past & future customers. They ask questions, which my father answered, and then tell us the questions were answered incorrectly. Then how come when I went into a VODACOM store I was helped and given the information needed. And it definitely was not the information that was on GAME'S Computer for VODACOM.

Although I was told they cannot play out what was on the screen. I got Azraa to write the Account numbers on a piece of paper with the Outstanding Balance of -R6.99 and the Approved Vodacom Dealership Stamp on it.

So right now we are sitting in a situation where we cannot open a contract and my father has had a few Vodacom Contracts over the years.

SOMEONE PLEASE HELP! THESE CALL CENTRE AGENT'S ARE USELESS - AND IT IS A NIGHTMARE DEALING WITH THEM! AND WE CANNOT OPEN ANOTHER CONTRACT AT GAME (FOR VODACOM) BECAUSE OF ALL THE PRE-LEGAL NONSENSE