cH
carl H
1 reviews | Active since Feb 2012
22 Nov 2023, 13:48
Shocking service from Vodacom and thier upgrade service provider
Upgrades Sent wrong device . Going to Vodacom store , calling, emailing or Chatbot all have same result : they all promise revert , they even given a ref no that doesn't work , they say they discuss on email. It's taken months to get nowhere and one has to
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
22 Nov 2023, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2023, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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carl H's updateReviewer Update
04 Dec 2023, 08:17Dear Voda, you were absolutely brilliant in quickly responding to this post and followed up with a phone call plus a consultant who had patiently and painstakingly (he seemed aghast) re heard my entire 5/6 months story and promised to revert. Regretfully I am still waiting, and the promise of reverting was broken. This is heart wrenching as i m a huge fan of your brand and a longstanding business client of yours - please help.
cH
carl H's update04 Dec 2023, 08:17
Reviewer Update
Dear Voda, you were absolutely brilliant in quickly responding to this post and followed up with a phone call plus a consultant who had patiently and painstakingly (he seemed aghast) re heard my entire 5/6 months story and promised to revert. Regretfully I am still waiting, and the promise of reverting was broken. This is heart wrenching as i m a huge fan of your brand and a longstanding business client of yours - please help.
cH
carl H's updateReviewer Update
13 Dec 2023, 08:04Thank you Vodacom for your response on 22 Nov. I look forward to your consultant's call and finally wrapping this out .Many thanks
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carl H's update13 Dec 2023, 08:04
Reviewer Update
Thank you Vodacom for your response on 22 Nov. I look forward to your consultant's call and finally wrapping this out .Many thanks
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carl H's updateReviewer Update
13 Dec 2023, 12:44if it helps to speed up , my reference no from 22nd is RCO455107 DD 22.11.23
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carl H's update13 Dec 2023, 12:44
Reviewer Update
if it helps to speed up , my reference no from 22nd is RCO455107 DD 22.11.23
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carl H's updateReviewer Update
18 Jan 2024, 10:09Dear Vodacom , thank you for contacting after my initial post in this matter however I m again posting in the hope that you can nudge the consultant who supp**** the above reference to keep to his promises and revert - its been a few months now . Many Thanks alternatively please may I ask for this to escalatedto your excutive .
cH
carl H's update18 Jan 2024, 10:09
Reviewer Update
Dear Vodacom , thank you for contacting after my initial post in this matter however I m again posting in the hope that you can nudge the consultant who supp**** the above reference to keep to his promises and revert - its been a few months now . Many Thanks alternatively please may I ask for this to escalatedto your excutive .