Shocking service from Vodacom and ****************

On the 5th of Dec I took my tablet into Vodacom Bayside mall with a cracked screen. I asked the sales lade to check if the device was insured. She said yes and she will take it in and send it in for repairs. It may take a while. On the 5th of Jan after no news I went back in store to find out what is going on. Spoke to the manager Ashwil Louw as The sales lady then says she never told me it was insured and that the device cannot be fixed. Ashwill said he would take it further for us as we have a data contract and they refuse to transfer the data to another device. We phoned vodacom and they said the store never sent the device in for repairs. We phoned the manager back and wanted to know what is going on. It seems the sales lady never did anything with it for a month. The manager said he would escalate our situation and find out if we can cancel the contractor what can they do about it. Now we keep on phoning him and he keeps on saying the investigation officer must phone us and nothing happens. Since the 1st report on the 13.1.16 Vodacom found that they were liable, it was insured but the tablet is still laying in the shop and no one can tell us why or when it will be resolved!!!