BS
Brett S
1 reviews | Active since Jan 2021
03 Feb 2021, 11:11
SHOCKING service from VODACOM
2 months have gone by and my 3 dedicated complaints submitted and nothing from Vodacom. Charging me triple what I was meant to be changed and they have taken no ownership or steps to rectify their error. This is the worst service I have ever received from them and its not the first time. You seem to be too big to care about the people who prop up your business and this will affect your income.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Feb 2021, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2021, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BS
Brett S's updateReviewer Update
03 Feb 2021, 15:16I wait to hear from the consultant. Kindly please give me a timeline and who will be contacting me please. I have waited 2 months and not one person has mailed me or phoned me. E-mail is preferred as I do not take calls from numbers I don'r recognize. Thank you
BS
Brett S's update03 Feb 2021, 15:16
Reviewer Update
I wait to hear from the consultant. Kindly please give me a timeline and who will be contacting me please. I have waited 2 months and not one person has mailed me or phoned me. E-mail is preferred as I do not take calls from numbers I don'r recognize. Thank you
BS
Brett S's updateReviewer Update
15 Feb 2021, 17:57Hi Consumer Website Team,
No one has contacted me and I have not been billed yet or have any clarity around my package which was incorrectly changed (not changed at all).
This has gone on for 2 months now - surely having a courtesy mail, WhatssApp or SMS would be a part of your status progress around grievances?
Please email me on *** - do not call me, as I don't answer unsolicited calls.
No one has contacted me and I have not been billed yet or have any clarity around my package which was incorrectly changed (not changed at all).
This has gone on for 2 months now - surely having a courtesy mail, WhatssApp or SMS would be a part of your status progress around grievances?
Please email me on *** - do not call me, as I don't answer unsolicited calls.
BS
Brett S's update15 Feb 2021, 17:57
Reviewer Update
Hi Consumer Website Team,
No one has contacted me and I have not been billed yet or have any clarity around my package which was incorrectly changed (not changed at all).
This has gone on for 2 months now - surely having a courtesy mail, WhatssApp or SMS would be a part of your status progress around grievances?
Please email me on *** - do not call me, as I don't answer unsolicited calls.
No one has contacted me and I have not been billed yet or have any clarity around my package which was incorrectly changed (not changed at all).
This has gone on for 2 months now - surely having a courtesy mail, WhatssApp or SMS would be a part of your status progress around grievances?
Please email me on *** - do not call me, as I don't answer unsolicited calls.