Shocking Service from Vodacom

I wanted to share my recent experience with Vodacom's internet service. On Wednesday 12 July at 4 pm, my internet suddenly went down. As someone who works permanently from home, this outage was highly inconvenient for me. I immediately followed up with their customer support multiple times, even reaching out on Facebook. However, both the social media team and call centre repeatedly told me to be patient.

Finally, on Wednesday 19 July, a technician visited my place and informed me that Vodacom had deactivated my account in error. They quickly resolved the issue, and my internet was back up and running within 30 minutes. Unfortunately, my frustration didn't end there. On Friday 21 July, the internet went down again, and once more, the call centre informed me that Vodacom had deactivated my account in error.

As of now, I am still without internet, and I must admit that I am feeling extremely frustrated. It's disheartening to see that Vodacom's mistakes have a direct impact on us, the consumers. I consider this a breach of contract since they deactivated my account without my permission. I have decided to seek services from another provider since this situation has become untenable.