DA
DARYL A
1 reviews | Active since Nov 2020
11 Dec 2023, 12:00
SHOCKING SERVICE FROM VODACOM
I have been a client of Vodacom since 1989 and have recently added two new contracts to my account. They have added Bonus Data 3G to both numbers at a cost of R172.99. to both numbers which I never authorized. Hours on the phone, dozens of e-mails and nothing happens, despite mails saying they will revert back in 24 hours. I don't know what to do
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Replies (2)
Vodacom's replyOfficial
11 Dec 2023, 12:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Dec 2023, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DA
DARYL A's updateReviewer Update
13 Dec 2023, 10:42And still no service from Vodacom despite receiving a mail on 11 December 2023 advising me that a consultant will call me to resolve. I DO NOT KNOW WHAT MORE TO DO?
DA
DARYL A's update13 Dec 2023, 10:42
Reviewer Update
And still no service from Vodacom despite receiving a mail on 11 December 2023 advising me that a consultant will call me to resolve. I DO NOT KNOW WHAT MORE TO DO?