MD
Michael D
1 reviews | Active since Jan 2025
15 Jan 2025, 10:10
Shocking service from vodacom
Vodacom have yet again not called me back or given me any more feedback as promised by their social media team on facebook and from the vodacom hello peter team.
I have been charged for a contract that expired in December .
My emails to vodacom have not been rep**** to.
shocking service once again, its no wonder they have so many complaints and bad reviews on hello peter and elsewhere..
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Replies (2)
Vodacom's replyOfficial
15 Jan 2025, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jan 2025, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MD
Michael D's updateReviewer Update
16 Jan 2025, 10:54I spent over an hour on the 31Dec to vodacom, I initially tried to cancel my contract due to the previous issues I have been having with them.
My contract expired on the 31 Dec and when i tried to cancel to move to pay as you go in order to move networks and port my number, the lady advised me to go on to a monthly plan where I get 100 minutes and 5g data at a reduced rate and that is all I would be paying for, until i decide if i want to upgrade and so on.
Now i am being charged my initial contract amount and the extra minutes and data. and vodacom say they will listen to the call and revert in 5 business days, the last time I was told that, vodacom took 3 months to get to the recording.
Vodacom to do not get back to you as they all promise to and they are probably the worst company I have ever dealt with.
My contract expired on the 31 Dec and when i tried to cancel to move to pay as you go in order to move networks and port my number, the lady advised me to go on to a monthly plan where I get 100 minutes and 5g data at a reduced rate and that is all I would be paying for, until i decide if i want to upgrade and so on.
Now i am being charged my initial contract amount and the extra minutes and data. and vodacom say they will listen to the call and revert in 5 business days, the last time I was told that, vodacom took 3 months to get to the recording.
Vodacom to do not get back to you as they all promise to and they are probably the worst company I have ever dealt with.
MD
Michael D's update16 Jan 2025, 10:54
Reviewer Update
I spent over an hour on the 31Dec to vodacom, I initially tried to cancel my contract due to the previous issues I have been having with them.
My contract expired on the 31 Dec and when i tried to cancel to move to pay as you go in order to move networks and port my number, the lady advised me to go on to a monthly plan where I get 100 minutes and 5g data at a reduced rate and that is all I would be paying for, until i decide if i want to upgrade and so on.
Now i am being charged my initial contract amount and the extra minutes and data. and vodacom say they will listen to the call and revert in 5 business days, the last time I was told that, vodacom took 3 months to get to the recording.
Vodacom to do not get back to you as they all promise to and they are probably the worst company I have ever dealt with.
My contract expired on the 31 Dec and when i tried to cancel to move to pay as you go in order to move networks and port my number, the lady advised me to go on to a monthly plan where I get 100 minutes and 5g data at a reduced rate and that is all I would be paying for, until i decide if i want to upgrade and so on.
Now i am being charged my initial contract amount and the extra minutes and data. and vodacom say they will listen to the call and revert in 5 business days, the last time I was told that, vodacom took 3 months to get to the recording.
Vodacom to do not get back to you as they all promise to and they are probably the worst company I have ever dealt with.