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SELENA W
1 reviews | Active since Jan 2021
14 Apr 2023, 11:57
Shocking service from Vodacom
Vodacom has once again provided a shocking service! App**** for Fibre to be installed at home, they advised Vumatel had fibre to our area. Took out contract, waited three weeks NOTHING! Made 5 calls to Vodacom eventually for them to tell me that Vumatel says there is no Fibre in our complex! Phoned to cancel contract, as HOA advised that OpenServ has fibre throughout our estate - which is also a provider for Vodacom - only to find out that I have to now wait another 14 to 21 days for Openserve to install Fibre - so in total six weeks wait!! My son, who is at UJ, now cannot attend any of his online lectures at home More infuriating is that not once in three weeks did I hear ANYTHING from Vodacom or Vumatel. But for me phoning in endlessly, I would never have found out that not only was my "ticket" only created 20 days after I app**** - an error which Vodacom has not yet apologised for, but that Vumatel believes that our estate is not Fibre ready! Shocking shocking service from Vodacom. Am now waiting for past 3 hours to receive the email to accept my new contract for Openserve to install in 14 to 21 days - no email received! And so the hours, days and weeks roll by with no Fibre, and no service.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
14 Apr 2023, 12:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Apr 2023, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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SELENA W's updateReviewer Update
14 Apr 2023, 12:28I have not received my email to accept the new terms and conditions even though I have received the termination email of my previous "non-contract" three times. I really give up. If I have to call Vodacom once more and furnish all my personal details I am going to have a fit. Send the email so I can accept the terms and conditions of my new contract, which is going to take Vodacom another 2 to 3 weeks to get it installed! Am beyond it all now.
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SELENA W's update14 Apr 2023, 12:28
Reviewer Update
I have not received my email to accept the new terms and conditions even though I have received the termination email of my previous "non-contract" three times. I really give up. If I have to call Vodacom once more and furnish all my personal details I am going to have a fit. Send the email so I can accept the terms and conditions of my new contract, which is going to take Vodacom another 2 to 3 weeks to get it installed! Am beyond it all now.
Vodacom's replyOfficial
14 Apr 2023, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Apr 2023, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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SELENA W's updateReviewer Update
17 Apr 2023, 11:00Am delighted that Vodacom now has the correct provider to install my Fibre, which is Openserv, but not delighted that I am now still in the vetting process! So my application has not even been approved yet - although was approved on 28th March by Vumatel. When Oh when will I get Fibre Vodacom? Two kids now need able to work online from home at University, and we almost 4 weeks down the line - and still my "new" application hasn't been approved! Only response you get from Vodacom on Hello Peter is the automated one above.
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SELENA W's update17 Apr 2023, 11:00
Reviewer Update
Am delighted that Vodacom now has the correct provider to install my Fibre, which is Openserv, but not delighted that I am now still in the vetting process! So my application has not even been approved yet - although was approved on 28th March by Vumatel. When Oh when will I get Fibre Vodacom? Two kids now need able to work online from home at University, and we almost 4 weeks down the line - and still my "new" application hasn't been approved! Only response you get from Vodacom on Hello Peter is the automated one above.
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SELENA W's updateReviewer Update
20 Apr 2023, 12:18By feedback I assume you mean your *********** department cancelled by new order, being the one I took out with Openserv? If that is what you mean by feedback sure they did! I called in and spent 58 minutes being told by the sales department on Monday, who sent me 3 emails on Sunday, and which email I uploaded all my personal docs to, as requested, that my sales number no longer existed, and to speak to the fibre department. Your fibre department then told me that they could see my new sales number but it was pending, which meant I, as the customer, needed to go through to your cancellation department, cancel my new order with Openserve, then go through to your sales department, and reorder my order for Fibre yet again! So yes, if you mean I got feedback, the answer is no. Vodacom once again not only cancelled my original order but managed to then cancel my new order through Openserve. So no I did not get any service, quite the contrary, and I have told Vodacom on email in writing, that I will never take out a fibre contract with them. The problem with your company is that the left-hand has not idea what the right hand is doing. So some stupid idiot cancelled both my old order plus my new one I took out last week! So still since 27 March 2023 I do not have fibre at home! Great news for the two kids at UJ University who cannot attend their lectures online.
Beyond pathetic service. Shocking shocking shocking.
Beyond pathetic service. Shocking shocking shocking.
SW
SELENA W's update20 Apr 2023, 12:18
Reviewer Update
By feedback I assume you mean your *********** department cancelled by new order, being the one I took out with Openserv? If that is what you mean by feedback sure they did! I called in and spent 58 minutes being told by the sales department on Monday, who sent me 3 emails on Sunday, and which email I uploaded all my personal docs to, as requested, that my sales number no longer existed, and to speak to the fibre department. Your fibre department then told me that they could see my new sales number but it was pending, which meant I, as the customer, needed to go through to your cancellation department, cancel my new order with Openserve, then go through to your sales department, and reorder my order for Fibre yet again! So yes, if you mean I got feedback, the answer is no. Vodacom once again not only cancelled my original order but managed to then cancel my new order through Openserve. So no I did not get any service, quite the contrary, and I have told Vodacom on email in writing, that I will never take out a fibre contract with them. The problem with your company is that the left-hand has not idea what the right hand is doing. So some stupid idiot cancelled both my old order plus my new one I took out last week! So still since 27 March 2023 I do not have fibre at home! Great news for the two kids at UJ University who cannot attend their lectures online.
Beyond pathetic service. Shocking shocking shocking.
Beyond pathetic service. Shocking shocking shocking.