Shocking Service from Vodacom

I would give not one star if I could - but one star at least activates the ability to complete the review. After 25 years of using the Vodacom service, I am disgusted to say the least. Contract was upgraded incorrectly with Vodacom in July and dispute is now at 3 months whilst I wait for solution. Even though their calls are recorded, it is impossible to talk to anyone who can fix the problem. When I talk to Customer Care, I start from scratch on every call. I ask for the situation to be "elevated" but alas Team Leaders appear to spend most of their time in meetings. Somebody eventually calls back (sometimes in two days or not at all) and makes promises - but nothing changes. They tell you what they can't do more than telling you what they can do. Nobody in any department appears to have the authority or ability or knowledge to sort out my problem and override that computer, which in my opinion, makes all the decisions. I like the phone service but it appears that the support to the technical side is not there. I have reached a point where I have asked for the contact details of a higher authority - like an Ombud - but they haven't done that either. I think the only way I will get some response that I agree with will be to stop the debit order and wait for them to sue me (which will probably be after they cut me off with immediate effect) - and then take up my plight when they take me to Court. Hopefully the Judge will see my side and all my communications and hopefully demand that they pay me for pain and suffering due to the stress they have caused. Maybe then the Managing Director will call me.