OT
Olga T

1 reviews | Active since Nov 2019

24 Nov 2021, 13:31

Shocking service from Vodacom

I have a data only contract for 36 months with Vodacom. 1 year of my contract has expired, and I enquired on cancelling my contract prematurely. My contract is currently R600 a month. I have been given details of the value of my early cancelation and the value is higher than what it would cost me if I continued with my contract for the remainder of the term.

I have enquired with Vodacom, who cannot give me a reason for this, other than that the value is system generated.

As far as I am aware, the cancelation is 75% of the balance of the contract.

I also cannot understand why I should pay for data that they are no longer going to supply me with.

I am completely shocked that vodacom cancellations department are so unprofessional and cannot assist in the same way that they do when they are trying to sell a contract.

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2021, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team