Shocking Service from Vodacom

A few months ago I called Vodacom to put a cancellation request on one of my contracts ***). I was told that they had changed the cancellation policy and that I needed to call a month before the contract ended to put through a cancellation request. On 30 or 31 July I called in and asked to cancel one of my contracts, the consultant said she had sent the request through and I would get a sms to confirm my cancellation, which i did receive. During the 1st week of September my husband checked the balance on my number and it showed that minutes and sms's had been allocated. I called Vodacom to check what was going on and the guy I spoke to said that he could see that I had called to cancel my contract and that he would put through an immediate request for a cancellation and ask them to reverse any billing for September. When I asked for a reference number, he told me that I would get an sms. To date i have not received an sms. I called in yesterday again (08/09/2020), The consultant I spoke to said he would personally handle my matter and make sure that it got solved and I told him I would give him until 10:00am today to fix this problem. I still have not received a call from Vodacom, but I did get a bill, which includes billing for the contract I asked to be cancelled.

I have been a loyal Vodacom Contract Customer for many years,it is utterly disappointing that I get treated like this now.

Shenal Sewlal ***