AO
Amanda O

1 reviews | Active since Sept 2016

04 Mar 2024, 13:46

SHOCKING SERVICE FROM VODACOM

Be very very careful - check your contract dates etc. You just cannot trust them. In February 2021 we entered into an agreement with Vodacom for an iPhone Watch, thus by no this "handset installment" should have been settled. According to Vodacom I have only entered into an agreement in February 2023, thus will be settled only February 2025, this is how they just take more and more money from you and most people will not even realise it. Now they are disagreeing with me on the time I received the iPhone watch and there is no paperwork for February 2021. Sick setup and people don't know what they are doing. This is it, I will cancel my contracts which started in 1994 and move over to more competant service provider.

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Replies (1)
Vodacom
Vodacom's reply04 Mar 2024, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team