NL
Nicolene L

1 reviews | Active since Sept 2016

20 Sept 2016, 15:08

SHOCKING SERVICE FROM VODACOM

<p>Hi am disgusted in the service that I am receiving from Vodacom. I have a query with them for a refund due to me for over a month now. I am still waiting on feedback and wether I email, phone or chat with the online I get the same answer, we will get back to you with feedback within 24 to 48 hours. It has now been 6 days since the 20th person has told me that. It is funny how quick Vodacom is to block one's phone if you owe them, but then when they need to refund you they just don't care to do so or to get back with feedback. Shocking how a giant in the field can give such bad service.....actually shocking how a giant in the field don't give service at all.</p>

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2016, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team