SHOCKING SERVICE FROM VODACOM

I have tried to get satisfaction on the upliftment of an unwanted Smartphone which was delivered to me by Ram Couriers on the instruction of Vodacom Upgrade Division. I did not request this Smartphone and will not use it. I have tried since the beginning of September 2021 to have this phone uplifted by Vodacom, from my premises, with no result. I have spoken to consultants in the Upgrade Dept on the following occasions: * 7.9.2021, Philomena * 10.9.2021, Gugu * 15.9.2021, Ntabaleng 21.9.2021, Mpho 21.9.2021, Belinda 29.9.2021, Magdeline and Innocentia 1.10.2021, Business Accounts 1.10.2021, Refilwe (Personal Accounts). Each time I have spoken to one of the "Consultants", I have been told that the request will be escalated to the "Back Office". Each time I have been told that I would hear from someone regarding an uplift date. I have not received any communication re an uplift date from Vodacom. I am being billed for a handset I did not request or require. The Sales person who contacted me originally, spoke of an upgrade to my contract, which would NOT cost me any extra and did NOT mention anything about an upgraded handset unit to be delivered to me. I was specifically told that there would be NO EXTRA CHARGE FOR THIS UPGRADE. I have tried to find a number to contact a more senior person to bring this matter to, but find I cannot. It seems that the senior employees are being protected from fielding complaints such as mine.