Shocking service from Vodacom

<p>I have been trying since 30.05.16 to get my itemised billing from Vodacom for the month of May. I have sent all the required documents via email three times, received read receipts on all three occasions. I have now made at least 10 calls to Vodacom after not receiving the itemised billing. I get a different person every time I call and after several promises made to me to resolve my issue this has still not been done. In two cases the call was dropped as it seemed the person did not know how to assist me. It honestly seems like the staff in customer care are not capable/trained to help me sort out this issue.</p>