Shocking service from Vodacom

I was contacted by vodacom to get better rates for contracts. This lady spoke over me. She was giving me a better rate for two data contracts and promised to get cancellations to contact me with a cancellation of a contract that was due for cancellation in a few days time. On the day of cancellation I never received a call from them and when I called to process the cancellation I was told that I had been upgraded instead. The lady I spoke to said she would escalate it to the back office and do the investigation and I should wait 72 hours for further communication from Vodacom. I called back 7 days later and was told that another escalation for reversal of upgrades would be done and I should wait for 72 hours again. In the interim my data sim stopped working and to my surprise when I contacted vodacom again I was told it was upgraded to a home Internet system after specifying that I have fibre. These call centre agents speak over you and DO NOT listen to.your needs. They are only concerned about their commission. I have been a faithful client of Vodacom for over 20 years, and I expect better service at this point! Thank you Jacqueline Sudding