YS
Yael S
1 reviews | Active since May 2019
14 May 2019, 19:06
Shocking service from vodacom
I was upgraded over the phone on Tuesday last week I was sent the wrong phone and a watch and have later found out it they upgraded me to the wrong contract I have tried since Friday to get it sorted out but I am not getting anywhere as no one gets back to me as promised I am leaving for overseas and if this isn’t sorted out in the next two days I will have no choice but to keep the phone but I will make a huge fuss that vodacom has ****** money and debited my account with an amount that I did not agree too
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 May 2019, 19:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 May 2019, 19:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 May 2019, 10:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2019, 10:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
YS
Yael S's updateReviewer Update
29 May 2019, 11:13This has still not been sorted out
I am still waiting after 4 weeks for my phone
Clearly there is serious incompetence
The mess up was on vodacoms side and there has been zero accountability the only time I find out what’s happening is when I phone and then I’m on hold for 20 minutes
This company is pathetic
I’m about to cancel my contract and start again with another cellphone provider
I am still waiting after 4 weeks for my phone
Clearly there is serious incompetence
The mess up was on vodacoms side and there has been zero accountability the only time I find out what’s happening is when I phone and then I’m on hold for 20 minutes
This company is pathetic
I’m about to cancel my contract and start again with another cellphone provider
YS
Yael S's update29 May 2019, 11:13
Reviewer Update
This has still not been sorted out
I am still waiting after 4 weeks for my phone
Clearly there is serious incompetence
The mess up was on vodacoms side and there has been zero accountability the only time I find out what’s happening is when I phone and then I’m on hold for 20 minutes
This company is pathetic
I’m about to cancel my contract and start again with another cellphone provider
I am still waiting after 4 weeks for my phone
Clearly there is serious incompetence
The mess up was on vodacoms side and there has been zero accountability the only time I find out what’s happening is when I phone and then I’m on hold for 20 minutes
This company is pathetic
I’m about to cancel my contract and start again with another cellphone provider