PS
Pauline S
1 reviews | Active since Jan 2019
01 Feb 2019, 13:57
SHOCKING SERVICE FROM VODACOM
What a headache to communicate with anyone at Vodacom Quick to push a contract off on one. Not quick to take your calls. Prince Ndlovu confirmed with me telephonically that he had logged a call with Ram Couriers to collect and have the contract cancelled which I have 14 days. I had spoken to Ram Couriers a few minutes ago to my shock that the collection had never been logged. Now this is what one calls services - SHOCKING. I can only imagine how long I am going to wait for my refunds from Vodacom.
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Replies (2)
Vodacom's replyOfficial
01 Feb 2019, 14:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Feb 2019, 16:48Dear Pauline,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Vodacom's reply01 Feb 2019, 16:48
Official
Dear Pauline,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)