Shocking service from Vodacom

I have been a contract subscriber since 1996, and have enrolled my entire staff compliment and family on their service at various times since then.

On the 14th Nov 2018, I went to the Vodacom Norwood store and spoke to Nompumelelo, and upgraded to a 10gigs contract at R149 per month (my10GiGTopUp plan). to start 1 Dec. I was on a 2 year contract before that had just expired.

I use 2 sim cards - one for an external modem and one for my ipad and they have been linked for many, many years.

i explained this to the lady concerned.

The twin sim 2 numbers being: - iPad cell number ********** - Ext modem cell number **********

The ext modem has not worked since 1 Dec and so i called Customer Care. - They claimed they could not sort out and that i needed to visit the store again.

I did so and found out that ********** number was deleted and that if i wanted to add a twin sim - i had to now pay another R99 per month for this pleasure.

and .... that there is nothing they can do.

If that's the case, Vodacom can cancel the contract and i will go elsewhere.

A most frustrated and unhappy customer Paul Bacher