Shocking service from Vodacom

This is the second post about the same problem. Vodacom rep**** to my previus complaint and said a consultant is working on it but it still is not resolved.

For the past 10 evenings vodacom has been locking my phone after I receive the following sms “Vodacom Balance Notification. For your information. MANDATORY ACCOUNT LIMIT REACHED-SUBSCRIBERS SOFT LOCKED” followed by “ Your Credit Limit Bar has been activated and valid until . To view balances, buy bundles & save dial *135# or visit vodacom.mobi.“

I then have to phone customer care and this process can takes on average 30 minutes before it is resolved temporarily. I have spent over 200 minutes on the phone with customer care. When I complain and ask when will this problem be resolved the managers response is only that it has been escalated and that they don’t know how long it will take.

I am so frustrated I just upgraded and since I have only been experiencing terrible and unhelpful service. The consultant usually replies with “ You are not the only customer experiencing this problem”. This is unacceptable Vodacom.

What are you going to do fix this and not just tell customers it has been escalated?

I am paying for a service for which I don’t get the full benefit. What is your plan to compensate me for paying for this shocking service?

Extremely unhappy customer