Shocking service from Vodacom

I ordered a new phone (Samsung S8) and renewed my contract online on 26 Oct. Despite numerous calls to the MOST USELESS call centre I still do not have my phone! Not even a courtesy of a return phone call or any feedback. On every instance that I call for feedback I get asked an array of pathetic questions to verify my existence then get transferred to yet another USELESS person that cannot help me .....still no phone or feedback 3 weeks later! Time I changed service providers!!!!!