Shocking service from Vodacom

I went to Vodacom Centurion Lake on 30 Aug 2017 to upgrade my contract. I was told that they couldn't assist me due to system issues. I was asked to return the next day, which I did. This time I was told that I can't be assisted due to Vodacom Head Office IT issues. I was then asked to return on Monday 4 September which I did. The documentation was completed and submitted. I was told by the Manager (Ewert) that the changes to the package were now done and will be effective from 1 Sept 2017. At month-end (End Sept) I was still charged for the previous contract and when I queried this I was told there is nothing they can do to correct this. Up to here Vodacom IT & system issues cost me R1100. At the end of Oct 2017, I yet again received an invoice which didn't make sense. I contacted Vodacom customer care and was told that the contract was now a Red VIP+ at a cost of R2099 instead of the Red Select package @ R879. So this takes my cost due to Vodacom inefficiencies to R2300 in two months. I honestly don't know what to do anymore seen that neither the staff or the Manager are able to resolve this. I whish the Franchise owner new what's happening in his store. No less than 30% of the potential clients walk out without being served.

I really hope that the business owner sees this complaint before the poor service costs him his business.

J Pienaar **********