Shocking service from Vodacom

My mother in law, who is 79 years old, has had a contract with Vodacom for many years but she experienced a problem in March 2016 which, despite all my efforts, we have been unable to resolve. She was contacted in March/April 2016 and offered an upgrade on her existing phone. The contract that was in place had not expired but she was in an upgrade period. The phone was delivered to her and shortly after receipt thereof (within 7 days), she realised that she had made an error by upgrading and contacted Vodacom Call Centre who then agreed to take the phone back and it was collected by Vodacom's Courier Company.

Since then, she has debited on a monthly basis for 2 phones - ********** 110 and ********** 071 despite the fact that the phone was returned. I have contacted the Call Centre on numerous occasions and we have visited Vodacom Shops on two occasions but have still be unable to resolve the problem, despite may promises to do so.

The following query numbers have been allocated to this query:- 1- ********** 2622 - 24 June 2017 1- ********** 86690 - 12 August 2017 1- ********** ********** - 20 October 2017

She has been paying for a service that she has never used since April 2016 and is owed a refund by Vodacom for this period. In addition, the contract that applies ********** 071 must be cancelled and no longer debited to her bank account every month.

This must be resolved as a matter of urgency as all efforts to resolve it through Vodacom channels have been unsuccessful. Person to contact in respect of this query - Peter Smith (son in law) ********** 705