Shocking service from Vodacom

I have been struggling to have an issue resolved since the 4th of October with no success. When I upgraded in April 2016, the Smart S package I took out came standard with 200MB of data and an additional 824MB of data free per month for the entire 24 months.

After multiple emails and 2 empty promises of my query being escalated and phone calls to be received from other departments, I have had no feedback, except for a sms stating that my Promotional 1GB - 24 months has been activated.

However, when I checked my bill on the app, I see that I was not only charged R249 for this "promotional" Gig, but also, only 396MB of it has been allocated to me. How on earth is it even possible for me to pay R249 for 1GB of data when I will pay only R149 for it if I buy it on the app?

I have had it now with trying to sort out what was supposed to be a simple query and demand answers (and my data restored / R249 deducted from my account) as soon as possible.