Shocking Service from Vodacom

I am currently experiencing the most shocking service from Vodacom. I have a contract for fibre connection with them and our wifi / internet connection has been not working since last week Tuesday, 3 October 2023, over a week and I still have not had my fibre line restored, nor has a technician been to my premises to have a look at the fault, despite being told four (4) times that a technician was coming out. I then make arrangements to be at home and nobody arrives, which is extremely frustating and inconvenient.

The communication with the customer is next to non-existent, I have to keep contacting them to get an update and each time I have to speak to a new consultant and go through the whole process again, I have done this about ten times and still have not had my problem resolved. The communication between the call centre and the service technicians is also shocking.

This is now the second time that I have experienced the same shocking service from Vodacom. The same situation occurred a couple of years ago and it took approximately two (2) weeks for a technician to come out and resolve the problem.

I have daugther that does online schooling at home, so it is imperative that I have internet and wifi connection. She is currently unable to attend any of her classes due to the situation.

I am currently being charged for a service that I am not receiving and will most definitely be cancelling my contract with Vodacom at the end of the month due to the extremely poor service received.