1 reviews | Active since Oct 2010
SHOCKING SERVICE FROM VODACOM
I have been a Vodacom customer since cell phones came out.<br> On my current contract I have been experiencing no signal in my area and I can not hear when someone phones me or I phone them because its like static buzz the whole time. I phone Vodacom and they ask you if it is only your phone, I am the one complaining why do I need to have other persons numbers before they will investigate. I work from home so I have to run outside to the far corner in the back yard to try and get a signal.<br> <br> The second complaint is that Vodacom is now instead of saying your data has run out on your phone they are just taking your airtime even if you switch off mobile data. So when you try and make a call there is no airtime. No sms notification - nothing. When you complain - customer service is not helpful and say that is how it is.<br> <br> I need to change service providers but to pay up the cancellation fees of your contracts is huge and you are basically giving your money to Vodacom.<br> <br> Win Win for Vodacom.
Please accept our sincere apology for the inconvenience caused.
A consultant will contact you in order to address your concerns.
Regards
Vodacom Consumer Website Team
Please accept our sincere apology for the inconvenience caused.
A consultant will contact you in order to address your concerns.
Regards
Vodacom Consumer Website Team
