LS
L S
1 reviews | Active since Jul 2011
05 Mar 2021, 12:08
SHOCKING SERVICE FROM VODACOM
Shocking SHOCKING service from Vodacom! I have been a customer for years. When I called on 26 January 2021 to cancel two contracts of mine, they cancelled the one and not the other. They then proceeded to bill me for Feb 2021 and March 2021 for the uncancelled contract - even though I've called multiple times, and now refuse to do anything about the cancellation saying I'M IN ARREARS!! I'm only in arrears because they billed me for the line when they weren't supposed to. When I ask to speak to a supervisor I'm being **** to saying that they're not available, they don't take calls, I can't get reference numbers for my calls...the list goes on. I WILL NEVER DO BUSINESS WITH VODACOM AGAIN.
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Replies (1)Vodacom's replyOfficial
05 Mar 2021, 14:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Mar 2021, 14:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
