Shocking Service from Vodacom

<p>I app**** for an upgrade on a contract in March 2017 via the online department. The device was never delivered as no order number had been allocated to the upgrade. I was liaising with a Celeste Steenkamp, I then advised her that as the handset was never received I want to cancel the upgrade and the charges I had been charged be reversed and the upgrade cancelled. Once the uofrade was cancelled I would then be able to cancel the contract as when I did the upgrade the contract was on a month to month contract. On contacting vodacom numerous times and speaking to very unhelpful agents I have now been advised the upgrade has been cancelled and ,my contract renewed until 2019. How is this possible and why was my contract renewed i wanted it cancelled. I am unable to speak to a manager as they are forever in meetings. This is shocking and disgusting. Please assist</p>