Shocking Service from the East Rand Mall Branch

<p>My Wife and I went to upgrade her phone on Saturday as it was due for an upgrade, she decided to take the Huawei P9 Light that comes with a Furby toy.</p> <p>When my wife signed the contract she was told that they ran out of stock BUT would have new stock arrive in the week!</p> <p>On Wednesday we did a follow up with the store and was told that there was an issue with getting stock and they didn’t know when they would be receiving stock so the wife called Vodacom direct and was told that this was a lie and that all the store needed to do was to order one and they even went as far as saying that should they not do this we should walk in to the East Rand branch and hand the phone back to them and demand that they cancel the contract and order it on line.</p> <p>After calling leaving messages for Charlie (Branch Manager) she called me back at 14H33 and told me that she would try and get stock and come back to me in 5 minutes. I called at 15H30 and again at 16H30 and both times leaving messages for her to call me back and when I called at 17H10 I was told that she had already gone home, I then insisted that the shop assistant call her on her cell and call me back.</p> <p>Charlie called me back and said that nobody has stock as she was trying to locate stock the entire day.</p> <p>My question is if this is true then why does Vodacom direct say one thing and the shop say another…?</p> <p>So 4 days have passed and we still don’t have the Furby.</p> <p>Hope Vodacom and answer.</p> <p> </p>