EVD
E.C Van Deventer

1 reviews | Active since Oct 2024

07 Oct 2024, 10:44

SHOCKING service from REWARDS CO consultant calling on behalf of Vodacom.

Rewards Co consultants are extremely unprofessional. This is the second time one of them was extremely rude when I said we don't want to upgrade yet. He got very annoyed with me and shouted that he is going to cancel our contract if we don't upgrade?! Really? This got me very worked up, and I asked for his name, after which he dropped the line. I am LIVID. And shocked that Rewards Co allow their consultants to treat customers this way. They are even harassing my daughter, who is with Cell C, telling her we must upgrade our Vodacom contracts. When I called Vodacom, it was made clear that they are aware of the problem, but simply cannot do anything about it. SHAME ON YOU REWARDS CO for allowing your consultants to behave in this manner. You are very aware of this, as this is not the first time a consultant shouted and fought with me and my husband over the phone. You know what is going on, yet you turn a blind eye. AND SHAME ON YOU VODACOM - for allowing these people to call on your behalf. We have been with you for many many years, and this is the way you want to convince us to upgrade? Shocking, to say the least. I will take this further.

0
Replies (2)
Vodacom
Vodacom's reply07 Oct 2024, 12:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
EVD
E.C Van Deventer's update08 Oct 2024, 11:16
Reviewer Update
Thank you Vodacom for making the effort to sort out the issues with Rewards Co.