GS
Geoff S

1 reviews | Active since Feb 2014

08 Apr 2017, 08:09

Shocking service from call center

<p>I never asked for a Credit Limit Bar to be activated on my account and Vodacom has admitted to this being a technical error on their part. Every morning I have to phone in to their call center to have it removed so that I can use my phone and every time they assure me it is sorted. Tried sending their CEO Mr Shameel Joosub an e-mail asking for help but this bounced back ********** is he not interested in hearing from his customers? Can someone at Vodacom please help me once and for all......... #vodacommustfall!</p>

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Replies (2)
Vodacom
Vodacom's reply08 Apr 2017, 08:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Apr 2017, 14:21
Official

Dear Geoff,

Your query is resolved.

Regards,

Cassandra