Shocking service from an *********** consultant!!!!!!!

Called in to follow up on my new Fibre application connection and what a shocking service i received. A consultant by the name of Zayne was so rude and not helpful at all. He didn't want to even hear what i was saying, he was just too quick to crush me. All i wanted was to confirm my appointment for tomorrow with a technician that needs to come out to my premises to sort out the connection. He was so adamant that no appointment has been made and that he will make one now. I tried to ask him to double check by checking who i spoke to and all. He just said he cant assist with anything else but send new email to request a technician. Asked him what his surname is for my records, he said that he does not have to tell me his surname. His name is Zayne and it ends there. I then asked him which building he is based at, he said he doesn't have to share that with me either. He added by saying that his duty is to only answer questions that are related to fibre and nothing else. I put the phone down and decided to call back. This time i was assisted by a friendly gentleman by the name of Eljerome( i think). He immediately asked for the reference number and confirmed the tomorrow's appointment indeed. That was so simple and without hassles. Needed to bring this issue to Vodacom management's attention.