Shocking service form Jerome at FFTH

The entire FTTH application I ordered on 1 March 2018 has been, true to Vodacom fashion and reputation. After I complained that it took Vodacom 6 weeks to even order my FFTH, Telkom came within the same day and did the line setup. The friendly Telkom contractors advised that I contact Vodacom to inform them of the hardware side of the deal that they need to now complete (apparently this would speed up the already snail-paced process) When I called FFTH today, Jerome answered and turned out to be the ****iest and cheekiest man I have ever dealt with at Vodacom . When I told him I do not have a reference number, he insisted firstly he cannot help. I then asked if he cannot just look at my profile, to which he mockingly said, "well it would have been faster with a reference, but ok." I then told him, look. I have already complained. Should I do so again? To which he laughed at me and said, oh really??? I cannot believe that this is the way Vodacom treats their customers. I remain shocked. Every encounted I have ever had with these people has been hair raising and horrible. Absolutely unprofessional and down right traumatic.