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Tracey R

1 reviews | Active since Jul 2019

05 Aug 2024, 10:48

Shocking Service For Upgrade Of Contract

I did an upgrade on the 1/8/2024 in the morning - to do I have had no communication from Vodacom. They keep telling me, we call you and your call goes through to voicemail - which is utter BS. I have called maybe 10 times and I keep getting told we will call you to confirm the upgrade. My daughter is moving to CT and needs the upgrade before she leave on Wed. You would think if I did an upgrade on the 1st I would have some answer ....................... STILL NOTHING.

0
Replies (7)
Vodacom
Vodacom's reply05 Aug 2024, 12:53
Official
  Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
TR
Tracey R's update05 Aug 2024, 12:57
Reviewer Update
I have been calling the whole day still no joy

Wasted the whole morning with no joy, if you cant confirm my order, i want to cancel the upgrade

THIS IS NOW URGENT


TR
Tracey R's update05 Aug 2024, 13:55
Reviewer Update
Time is ticking if you don’t confirm order today it will be cancelled
TR
Tracey R's update05 Aug 2024, 14:19
Reviewer Update
Congrats Vodacom - UPGRADE was just cancelled by myself
You obviously not interested in keeping customers happy
TR
Tracey R's update05 Aug 2024, 18:27
Reviewer Update
Thanks for NOT replying Vodacom
TR
Tracey R's update06 Aug 2024, 13:16
Reviewer Update
VODACOM really - sent me 4 ticket numbers saying problem resolved - NOTHING HAS BEEN SORTED AND NO CALL BACK
EC-1TWL-22X4Y5
EC-1TWL-28SVWK
EC-1TWL-2CIB3J
EC-12WM-161Z5I
CAN SOMEONE PLEASE HELP !!!!!!!!!!!!!!!!!!!!!
TR
Tracey R's update07 Aug 2024, 08:32
Reviewer Update
DEAR VODACOM

MY FRUSTRATION CONTINUES - I HAVE CALLED VODACOM +/- 30 TIMES. CANCELLED THE UPGRADE AND REDID THE UPGRADE VERBALLY.

UPGRADE STILL SAYS WAITING CONFIRMATION - CAN SOMEONE URGENLTY CALL ME TO VERIFY THIS UPGRADE.

I KEEP GETTING AN SMS ASKING TO CONFIRM UPGRADE PLEASE PUSH 1 - WHICH I DO BUT IT STATES TECHNICAL ERROR PLEASE TRY AGAIN LATER

I AM BEYOND FRUSTRATED

PLLLLLLLLEEEEEEEEEEEEEEEEEAAAAAAAAAAAASSSSSSSSSSSSEEEEEEEEEEEEE CAN I HAVE SOME SERVICE